Our Review of Renault Zoe’s Reliability From 4 Sources

Are you looking for an affordable and practical electric car? Then you must have come across the Renault Zoe.

It is one of the most popular electric cars in Europe, thanks to its relatively low price, long-range and comfortable interior. I have a Renault Zoe myself, and I love it. But before I bought it, I did what any future car owner would do: research!

If you’re looking to buy a car, you want to know everything you can beforehand to increase your odds of making the right choice. One of the top aspects to consider is reliability.

You want to know that your car will not break down and your battery will last long. You also want your car to keep you safe in case of an accident. And certainly, you’d like to avoid spending too much money on repairs and replacements.

That’s why I decided to write this article, to share with you my findings on the Renault Zoe’s reliability. I reviewed Renault Zoe’s reliability from four different sources. These include customer surveys, expert reviews, crash tests, and warranty conditions.

I will tell you what other owners and professionals think about the Renault Zoe. I’ll also share the common issues and problems they face, and what are the features they enjoy the most.

By the end of this article, you will have a clear picture of how reliable the Renault Zoe is, and whether it is the right electric car for you.

Reliability According to Customer Surveys

Technically, I am a customer of the Zoe. But don’t take my word for it when I say it’s a great car. Let’s look at the opinion of thousands of other Renault Zoe owners.

Customer surveys are useful for this purpose, as they collect feedback and opinions from real car owners. They include aspects such as performance, quality, comfort, safety, and satisfaction.

There are several sources of customer surveys, such as Driver Power, What Car? and Carbuyer. These are all independent organisations that conduct annual surveys of thousands of car owners in the UK and publish the results online.

So, what do Renault Zoe owners think about their car’s reliability?

  • According to the 2020 Driver Power survey, the Renault Zoe ranked 37th out of 75 cars, with a reliability score of 89.9%. This was an improvement from its 2019 ranking of 54th out of 100 cars, with a reliability score of 88.4%. But the Zoe did not appear in the 2022 Driver Power survey. This may show a decline in its popularity.
  • According to the 2022 What Car? Reliability Survey, the Renault Zoe scored 97.7% for reliability. This was above the average for electric cars (96.9%) and well above the average for all cars (93.8%). But this score was based on a small sample size of only 16 owners, so it may not be very representative.
  • According to the Carbuyer owner reviews, the car received an average rating of 4.3 out of 5 stars from 20 owners. Mostly, they praised its range, running costs, and performance. But some owners also reported issues with the heating system, the battery degradation, and the charging network.

To compare the Renault Zoe’s reliability scores with other electric cars let’s look at this table:

Source Renault Zoe (2020-2023)Renault Zoe (2013-2019)Nissan Leaf (2018-2023)Hyundai Kona Electric (2018-2023)
Driver Power89.9% (37th out of 75) 88.4% (54th out of 100)92.5% (17th out of 75)93.7% (10th out of 75)
What Car?97.70%N/A99.70%98.50%
Comparison between the Renault Zoe and other EVs according to customer surveys.

The Renault Zoe’s reliability scores are high and consistent across different sources.

In conclusion, customer surveys suggest that the Renault Zoe is a reliable car that satisfies most of its owners. However, it also has some room for improvement.

Reliability According to Expert Reviews

Another way to assess the reliability of a car is to look at the opinions of professional reviewers. They provide objective and detailed analysis of various aspects of a car. These aspects can include, for example, performance, quality, comfort, and safety.

There are several sources of expert reviews. But in this article, we’ll check DrivingElectric, Carbuyer, and What Car?.

These are the main opinions and recommendations from these expert reviews:

  • According to the DrivingElectric review, the Renault Zoe is a reliable car that has proven to be durable and trouble-free over the years. The review praises the car’s simple electric drivetrain, long warranty, and high customer satisfaction. But it also warns about the car’s poor safety rating from Euro NCAP, which we’ll see in more detail below.
  • According to the Carbuyer review, the Renault Zoe is a reliable car that has improved its quality over time. The review compliments the car’s low maintenance costs, high-reliability, and generous warranty. Still, it mentions issues with the heating system and battery degradation.
  • Finally, What Car? deems the Renault Zoe a car with high reliability. It highlights the car’s low running costs, long battery life, and strong performance. However, it also notes some problems with the infotainment system, the interior plastics, and the rear visibility.

Let’s compare Renault Zoe’s reliability ratings with other electric cars:

Source Renault Zoe (2020-2023)Nissan Leaf (2018-2023)Hyundai Kona Electric (2018-2023)
What Car?4/54/54/5
Comparison between the Renault Zoe and other EVs according to expert reviews.

Expert reviews suggest that the Renault Zoe is a reliable car that impresses most of its reviewers. But it also has some room for improvement and some potential problems that new buyers should be aware of.

Reliability According to Crash Tests

A third way to assess the reliability of a car is to examine how well it protects its occupants and other road users in case of a collision. Crash tests are useful for this purpose. They simulate several impact scenarios and measure the damage a car can cause or sustain.

The main source of information for this is Euro NCAP. This is an independent organisation that conducts rigorous and standardised crash tests on new car models. Then, it awards them star ratings based on their performance.

Let’s see how the Renault Zoe performed in these tests.

• In 2021, the Renault received a shocking zero-star rating. This was one of the worst results ever recorded by Euro NCAP. The car performed particularly poorly in the side pole test. The driver’s head directly hit the pole due to the absence of a head-protection airbag. The Zoe also lacked some safety technologies, such as lane-departure warning and autonomous emergency braking.

• However, the previous-generation Renault Zoe received a five-star rating in 2013. This was a very good result at the time. The car performed well in most of the tests, especially in the frontal offset test, where it showed good protection for all body regions. It also featured safety technologies, such as electronic stability control and seatbelt reminders.

Comparing the Renault Zoe’s current safety ratings with other electric cars:

Source Renault Zoe (2020-2023)Renault Zoe (2013-2019)Nissan Leaf (2018-2023)Hyundai Kona Electric (2018-2023)
Euro NCAP 0 Stars (2021)
3 Stars (2022)
5 Stars (2013)5 Stars (2018)5 Stars (2018)
Comparison between the Renault Zoe and other EVs according to crash tests.

The Renault Zoe’s safety ratings are very low and inconsistent across different years. But they are not always worse than its competitors or its previous models.

The Zoe’s poor result also has to do with the safety features not having been upgraded in a few years. It’s not a case of the car having become worse over the years. It’s more that competitors improved their safety features and Renault didn’t apply as much advances on the Zoe.

In conclusion, crash tests suggest that the Renault Zoe is not a very reliable car when it comes to safety. But, as explained above, there is a context to this, so take this zero-star rating with a grain of salt.

Reliability According to Warranty and Service Plans

Renault Zoe

Finally, another factor that affects the reliability of a car is the warranty and service plans that come with it. These are agreements between the car manufacturer and the customer that cover the cost and frequency of routine maintenance, repairs, and replacements.

Warranty and service plans provide peace of mind, convenience, and savings if you’re a car owner. They also ensure your car is serviced by trained technicians using genuine parts.

The Renault Zoe comes with a generous warranty and service plan package. According to Renault UK, the Renault Zoe has:

• A 5-year/100,000-mile warranty for the vehicle (excluding original fit batteries)

• A 3-year/100,000-mile warranty for the Z.E. 40 battery or 8-year/100,000-mile warranty for the Z.E. 50 battery

• A 3-year paintwork warranty

• A 12-year anti-corrosion warranty

• An Easylife Service Plan that covers the manufacturer’s minimum maintenance programme requirements for 3 years or 30,000 miles (whichever comes first) at a fixed price of £399

The Renault Zoe’s service plan package offers several advantages for customers. For example, they can access over 4000 locations across Europe for servicing and assistance. They can also have flexible payment methods and duration, and transfer it to a new owner if the car is sold.

But the Zoe’s warranty and service plan package also has some limitations. For example, there are exclusions and conditions for certain parts and components.

Let’s compare the Renault Zoe’s warranty and service plan package to other electric cars:

Model Vehicle WarrantyBattery WarrantyService Plan
Renault Zoe (2020)5 years/100.0003 years/100.000 miles (Z.E. 40) or 8 years/100.000 (Z.E. 50)€399 for 3 years/30.000 miles
Renault Zoe (2019)5 years/100.0008 years/100.000 miles€399 for 3 years/30.000 miles
Nissan Leaf (2020)5 years/60.0008 years/100.000 miles€449 for 3 years/36.000 miles
Hyundai Kona Electric (2020)5 years/unlimited miles8 years/125.000 miles€349 for 3 years/30.000 miles
Volkswagen e-Golf (2020)3 years/60.0008 years/99,360 miles€329 for 2 years/20.000 miles
Comparison between the Renault Zoe and other EVs according to warranty and service plans.

As you see, Renault offers a competitive warranty and service plan package. But always be aware of the terms and conditions that apply to your warranty and service plan.


This article reviewed the Renault Zoe’s reliability from four different sources. These included customer surveys, expert reviews, crash tests, and warranty/service plans. We have seen what owners, professionals, and testers think about the car. We also saw the common issues and problems they face, and the best features and advantages they enjoy.

We can conclude that the Renault Zoe is a reliable car in some aspects, such as performance, quality, and comfort. But it doesn’t score as high in other elements, such as safety.

The Renault Zoe has improved its reliability over time. But it still has room for improvement and some potential problems that new buyers should be aware of.

I hope you found this article helpful! If you are a Zoe owner and would like to share your opinion on it with the community, please leave a comment below. Together, we can create a more comprehensive source of information. This way, anyone considering joining the club of Zoe owners will have reliable information to hold on to.

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